My3win takes the protection of every member's personal data seriously. This policy transparently explains how we collect, use, store, and protect your information throughout your membership.
Your personal data is more than just a number in our system — it is a trust we uphold responsibly through the following six core principles.
All data transmitted between your device and my3win's servers is protected by 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions. No one can intercept your information in transit.
My3win has never and will never sell, rent, or trade your personal data to any external party for marketing or commercial purposes. Your data remains entirely yours.
As a my3win member, you have the right to access, correct, download, or request deletion of your personal data at any time. Contact our team and we will respond within three business days.
The my3win Privacy Policy is designed in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure every aspect of data collection and processing complies with applicable local legal requirements.
Your data is stored in premium-grade data centres with strict physical and digital access controls. All database access is logged and automatically monitored to promptly detect any unusual activity.
In the event of a security incident involving your data, my3win will notify you within 72 hours via your registered email, along with the steps taken and planned to protect your data.
Important Note: By registering or using the my3win platform, you agree to the collection and use of information as described in this Privacy Policy. Please read this document carefully before continuing to use the platform.
My3win ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, use, disclose, store, and protect your personal information when you access or use the my3win.onl website, mobile app, and any related services we provide.
This policy applies to all registered members, website visitors, and any party interacting with the my3win platform in any capacity. It covers all information collected directly from you, automatically through your use of the platform, or through legitimate third-party sources.
We are committed to ensuring your privacy is fully protected. This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. We update this policy periodically to reflect changes in technology, legislation, or our business operations — and you will be notified whenever material changes are made.
This document is prepared in Bahasa Malaysia as the primary language. In the event of any inconsistency between a translated version and the original Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.
My3win collects several categories of personal information to enable us to provide a safe, efficient, and responsible service to all members. The categories of data we collect are as follows:
| Data Categories | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, verification, notifications |
| Financial Data | Bank account number, bank name, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Security, fraud prevention, analytics |
| Usage Data | Game history, betting records, login logs, preferences | Service improvement, responsible gaming |
| Communication Data | Support chat records, emails sent to us, feedback | Customer service improvement, dispute records |
We do not collect sensitive information such as biometric data, medical records, or religious and belief information unless explicitly required by law. All data collection is based on the principle of data minimisation — we only collect what is strictly necessary for the stated purposes.
My3win uses the personal information collected for legitimate, reasonable purposes directly related to the provision of platform services. The following are the primary purposes for which data is used:
my3win does not use your data to make automated decisions that materially affect your rights without human oversight. Any significant decisions regarding your account always involve a review by our team.
My3win does not sell, rent, or trade your personal data to any party for their own marketing purposes. However, there are limited situations where we need to share certain information with carefully selected third parties:
Every third party we work with is bound by strict confidentiality agreements and is only permitted to use your data for the specific agreed purposes. They are not allowed to use that data for their own needs or disclose it to other parties.
Should we receive any suspicious third-party requests to access our members' data, we will reject such requests and report them to the relevant authorities.
My3win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality and your user experience. For further guidance on managing cookies, refer to your internet browser's help section.
My3win continually invests in the latest cybersecurity infrastructure to ensure your personal data is always protected. The technical and organisational security measures we implement include:
While we employ comprehensive security measures, no system is entirely risk-free. We encourage you to take your own precautions, such as using a strong password, not sharing your login credentials, and always logging out after using the platform on a shared device.
If you suspect your account has been accessed without authorisation, contact the my3win support team via live chat immediately. We can freeze your account within minutes to prevent any further losses.
As a my3win member, you have clear rights over your personal data under Malaysia's PDPA. We fully respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. We will provide this information in a readily readable format.
If any of your data is inaccurate or outdated, you may request a correction. We will process your request within three business days.
You may request the deletion of your personal data when it is no longer needed, subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time, and we will cease such use immediately.
You have the right to receive your data in a structured, machine-readable format and to transfer it to another service provider of your choice.
In certain circumstances, you may request that we restrict how we process your data while a dispute or review is ongoing.
To exercise any of the above rights, contact our privacy team via live chat or email at [email protected]. We will respond within three (3) business days and complete requests within 30 days.
My3win retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by Malaysian law. The retention periods for key data categories are as follows:
Once the designated retention period has expired, your data will be securely deleted or anonymised using approved procedures. Anonymised data may be retained for statistical and analytical purposes and cannot be used to personally identify you.
My3win is a platform exclusively for individuals aged 18 years and above only. We do not intentionally collect, process, or store any personal data from children or individuals under the age of 18.
If we discover that we have inadvertently collected personal information from a person under the age of 18, we will take the following steps immediately:
If you believe that a minor has registered an account on our platform, please contact the my3win support team immediately via live chat or email at [email protected] so that we can take immediate action.
My3win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business operations, new legal requirements, or current industry practices. All amendments take effect as soon as the updated version is published on our website.
For material amendments — meaning changes that significantly affect how we use or protect your data — we will provide advance notice of at least 30 days before the changes take effect through the following means:
Continued use of the my3win platform after the effective date of any amendment constitutes your acceptance of those changes. If you do not agree with the amendments made, you have the right to request account closure and deletion of your data before the effective date of those amendments.
We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this document will always reflect the date of the most recent changes made.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the my3win Data Protection Officer (DPO) through the following channels:
We are committed to handling every privacy enquiry with seriousness and professionalism. You also have the right to lodge a complaint with the Malaysian Personal Data Protection Department (PDPD) if you are not satisfied with our response.
Your trust is the foundation of our relationship. Here is a summary of the privacy commitments we uphold every day for your security and peace of mind.
Now that you know how we protect your data, you can play with complete peace of mind. Register today and enjoy a safe, fair, and trusted online gaming experience alongside thousands of other Malaysian members.