My3win Terms and Conditions — Complete Guide for Malaysian Members

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and my3win ("Platform", "We"). This Agreement governs your access to and use of all services provided through the my3win.onl website, mobile app, and any related platforms operated by my3win.

By completing registration, making your first deposit, or simply browsing the platform's content, you automatically accept and agree to comply with all provisions of this Agreement. This acceptance is complete and unconditional — you may not accept only part of these terms while rejecting others.

These terms apply together with our Privacy Policy and Responsible Gaming Policy, which are considered part of this document even if published separately. In the event of any conflict between these documents, these Terms and Conditions shall take precedence.

To be eligible to register and use my3win's services, you must meet all of the following eligibility criteria without exception:

• Be at least 18 years old at the time of registration and throughout the period of platform use
• Being an individual acting on your own behalf, not representing a company or business entity
• Having full legal capacity to enter into a legally binding agreement
• Not appearing on any prohibited or blacklisted individuals list maintained by any relevant enforcement body
• Not currently enrolled in a self-exclusion programme or gaming restriction issued by any authority
• Using the platform solely for personal entertainment purposes, not for commercial or business use

My3win reserves the right to request written proof to verify your eligibility at any time. Failure to provide the requested documents within the stipulated timeframe may result in a temporary restriction or permanent termination of your account.

Each individual is only permitted to hold one (1) active account at my3win at any one time. This requirement is absolute and cannot be waived for any reason. Members found to hold more than one account — whether using the same name, a different identity, or different devices — will face termination of all associated accounts.

During registration, you are required to:

• Providing your full legal name exactly as it appears on your official identification document
• Using an email address that is active and accessible only by you
• Setting a strong password using a combination of uppercase letters, lowercase letters, numbers, and symbols
• Providing a valid and active Malaysian phone number for verification purposes
• Ensuring all information provided is accurate, complete, and up to date

You are solely responsible for maintaining the confidentiality of your account login information. my3win will not be liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your password.

Identity verification (KYC) is mandatory before your first withdrawal can be processed. Required documents include a clear copy of your MyKad or passport, proof of current address, and in some cases, proof of the payment method used.

My3win supports a wide range of deposit methods suited for Malaysian players, including FPX bank transfer, Maybank2u, CIMB Clicks, RHB Now, Touch 'n Go eWallet, and GrabPay. All financial transactions are processed through secure, encrypted channels.

My3win does not charge any fees for deposits. However, third-party payment service providers may impose their own fees, which are beyond our control. You are advised to review your payment provider's terms before making a transaction.

Withdrawing funds from your my3win account is subject to several important conditions that must be met before a request can be processed. These conditions exist to protect all members and maintain the integrity of the platform.

• The account must have successfully completed the KYC process before the first withdrawal
• The minimum withdrawal amount is RM50 per transaction
• The maximum daily withdrawal limit is RM50,000 except with special approval
• Withdrawals must be made to a bank account or digital wallet registered under the same name as your my3win account
• Any bonus with unfulfilled wagering requirements will be deducted from the withdrawable amount
• My3win reserves the right to request additional verification for withdrawals exceeding RM10,000

Under normal circumstances, withdrawals that meet all of the above requirements will be processed within 15 to 30 minutes. This duration may be longer during peak hours or if additional verification is required. my3win is not responsible for any delays caused by banks or third-party payment providers.

My3win offers a variety of bonuses and promotions to members from time to time, including a Welcome Bonus, reload bonuses, cashback, and seasonal promotions. Each bonus is subject to specific terms stated on the relevant promotions page, and those terms form part of this Agreement.

The general principles applicable to all my3win bonuses are as follows:

• Each bonus has a minimum wagering requirement that must be met before bonus funds can be withdrawn
• Wagering requirements are calculated based on the bonus amount received, not the deposit amount
• Different games may carry different wagering weights — check the promotions page for full details
• Bonuses cannot be transferred between accounts or converted directly to cash
• Only one active bonus is permitted at a time unless otherwise stated
• My3win reserves the right to void bonuses if there is evidence of abuse or attempts to exploit promotions

All games offered on the my3win platform use a Random Number Generator (RNG) that has been verified and audited by an independent body. This ensures every slot spin, card hand, and game outcome is completely random and cannot be manipulated by any party — including my3win itself.

Members acknowledge and agree that:

1. The result of every game is determined randomly and cannot be predicted
2. Past wins do not guarantee future wins
3. The stated Return to Player (RTP) rate for each game is a long-term average, not a guaranteed return for any individual session
4. Any technical disruption during gameplay will be resolved based on the actual state recorded by the server, not based on what is displayed on your screen
5. My3win's server decisions are final in any dispute regarding game outcomes

In the event of a technical disruption or system failure during an active game session, my3win will endeavour to restore the session to its last recorded state. If restoration is not possible, the affected bets will be credited back to your account.

To maintain a fair and safe gaming environment for all members, the following actions are strictly prohibited on the my3win platform and may result in immediate account termination:

• Using automated software, bots, scripts, or any third-party tools to play or place bets
• Attempting to exploit bugs, system vulnerabilities, or errors in the game software
• Sharing or selling your my3win account to another individual
• Money laundering through repeated deposit and withdrawal activity
• Placing opposing bets to guarantee risk-free wins (bonus arbitrage)
• Using a VPN or proxy to conceal your actual location and bypass regional restrictions
• Any form of collusion between members to manipulate game outcomes, particularly in live table games
• Providing false information to the customer support team

Either my3win or the member may terminate this agreement at any time. The procedures and consequences of termination depend on which party initiates it.

Termination by Member: You may request account closure at any time by contacting our customer support team via live chat. Before closure is processed, any eligible balance will be paid out to you in accordance with standard withdrawal procedures, subject to the fulfilment of applicable wagering requirements.

Termination by my3win: We reserve the right to suspend or terminate any member's account without prior notice in the following cases:

• Violation of any provision within these Terms and Conditions
• Recommendation by security authorities or law enforcement agencies
• Suspicious activity indicating money laundering or fraud
• Technical or security requirements that demand immediate action

The my3win platform is provided on an "as is" basis. While we strive to keep the platform running uninterrupted 24 hours a day, we cannot guarantee that the service will always be free from technical disruptions, scheduled maintenance, or unforeseen incidents.

My3win is not liable for:

• Financial losses resulting from service disruptions beyond our control
• Transaction processing delays caused by banks or third-party payment providers
• Losses arising from unauthorised access to your account due to your own negligence
• Unsatisfactory game results — games are random and my3win does not control their outcomes
• Any indirect costs, consequential losses, or special damages arising from the use of the platform

In any event, my3win's maximum liability to any member within a one-month period shall not exceed the net deposit amount made by that member during the same period.

My3win believes that online gaming should remain an enjoyable source of entertainment, not a source of stress or financial hardship. We provide a range of tools to help you better manage your gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending
• Loss Limit: Cap the maximum loss amount within a specified period
• Session Time Limit: Set notifications or automatic time limits for your game sessions
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days
• Self-Exclusion: Register for a long-term self-exclusion from the platform if needed

If you or someone you know shows signs of a gambling problem, please seek help immediately. Visit the Responsible Gaming our platform for further resources and information.

My3win reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. All material amendments will be communicated to members via registered email, in-platform notification, or a prominent announcement on our homepage at least three (3) business daysbefore the amendment takes effect.

Your continued use of the my3win platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and request account closure before the effective date.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to this Agreement shall first be resolved through negotiation. If negotiation fails, the dispute will be referred to binding arbitration.

For any enquiries regarding these Terms and Conditions, please contact our team via the in-platform live chat or by email at [email protected]. Our team is available to assist you 24 hours a day, seven days a week.